Privacy Policy
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Heels Empowerment (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, classes, and communications.
1. Information We Collect
When you use our website, book classes, contact us, or engage with our services, we may collect the following types of information:
a) Information You Provide Directly
This may include:
Your name
Email address
Phone number
Billing or payment details (processed securely via third-party providers)
Account login details (where applicable)
Class bookings, purchases, or enquiries
Messages, emails, or communications you send to us
Information you share in forms, comments, or feedback
b) Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Pages you visit and how you interact with our site
Date, time, and duration of visits
This data helps us understand how our website is used and improve your experience.
2. How We Use Your Information
We use your information only where it is necessary and lawful to do so, including to:
Provide and manage our classes, services, and products
Process bookings, payments, and enquiries
Communicate with you about schedules, updates, or changes
Respond to messages or customer support requests
Improve our website, services, and user experience
Meet legal, regulatory, or safeguarding requirements
We do not sell, rent, or trade your personal data.
3. Legal Basis for Processing (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:
Performance of a contract – to provide booked classes or services
Consent – where you have explicitly opted in (e.g. marketing emails)
Legitimate interests – to operate and improve our business
Legal obligation – where required by law
4. Marketing Communications
If you opt in to receive emails or updates from us, we may send you information about:
Classes, workshops, or events
Studio updates or announcements
You can unsubscribe at any time using the link in our emails or by contacting us directly.
5. Sharing Your Information
We only share your information where necessary and with trusted third parties, such as:
Payment processors
Booking or scheduling platforms
Website hosting or analytics providers
All third parties are required to handle your data securely and in line with data protection laws.
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or meet legal requirements.
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where applicable)
Object to or restrict certain processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website may use cookies to enhance functionality and analyse performance. You can control or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations. Any updates will be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Heels Empowerment
Email: heels.empowerment@gmail.com
Website: www.heelsempowerment.com